☕ Frequently Asked Questions (FAQs)

🔄 Returns & Refunds

Q: Can I return my order?
Due to the perishable nature of food and herbal products, we can only accept returns on unopened, sealed items within 7 days of delivery.

Q: What if my item arrives damaged or incorrect?
Please contact us within 48 hours with a photo, and we’ll sort it immediately.

🛒 Orders & Delivery

Q: Do you offer free delivery?
Yes, UK orders over £25 qualify for free standard delivery.

Q: How much is delivery below £25?
Standard shipping is a flat £2.99 within the UK.

Q: When will my order arrive?
Standard delivery typically takes 2–4 working days. Express options may be available at checkout.

Q: Do you ship internationally?
Not at this time—currently, we only ship within the UK.

🌿 Products & Ingredients

Q: Are your teas certified organic?
While not all products are certified organic, we prioritize sourcing naturally grown, chemical-free herbs and ingredients.

Q: Are your tea bags compostable?
Yes! Our tea bags are 100% compostable and plastic-free.

Q: Are your products caffeine-free?
Most blends are naturally caffeine-free, unless specified (e.g., Green Tea Elixir contains natural caffeine).

Q: Can I consume your teas daily?
Yes, our blends are crafted for daily wellness use—always follow usage guidance on the pack.

❤️ Wellness & Use

Q: What time of day should I drink each tea?

Chamomile Dream: Evening/nighttime

Detoxifying or Nutrient-Rich Blend: Morning or post-meal

Mind & Body Tonic: Midday or when you need focus

Love Potion No. 5: Afternoon or date nights 💕

Q: Are your products safe during pregnancy?
Some herbs may not be suitable for pregnancy. Please consult a healthcare provider before use.

📦 Miscellaneous

Q: Do you include brewing instructions?
Yes, each product has clear steeping guidelines on the label.

Q: Do you offer gift options?
We're working on a gift wrap service—subscribe to our newsletter to stay updated!

📩 How can I contact you regarding my order

If you have any questions or concerns about your order, feel free to reach out to us at support@teaandtonicmarket.com. We aim to respond within 24–48 hours on business days.